This section provides a summary of how to use this Adults Policies, Procedures and Practice (APPP) resource for providers, and its main features.

Contents

Finding your way around this Site

It is easy to find your way around this APPP resource. Information has been written for three different groups of staff: care workers, managers and nominated individuals. Each has a different set of information which can be accessed via tiles on the home page. All of the information can be viewed via the Contents pages.

The Contents contains different sections and chapters in the main area of the site and is mostly ordered around the CQC’s Key Lines of Enquiry.

The ‘Resources’ section provides a range of relevant supporting information; from briefings to Safeguarding Adults Review reports. Click on Provider Resources for key national guidance information for provider staff.

When you are on a section / page, the remaining contents list for that tab is accessible via the buttons below. You can either click on one of these, to go to the next section you want, or you can use the back / forward arrows in the top left next to your address bar or the page up / page down buttons on your key board./ / tablet / phone

Accessibility Options

This portal has a number of different options to aid online reading. Using the ‘Accessibility’ drop-down menu on the left-side of the screen, you can change to green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting.You can also resize the website by pressing CTRL and + together to make the site larger, you can keep pressing this to increase the zoom level. Pressing CTRL and – together makes the site smaller. This is a feature built into your web browser, known as in-browser zooming, and so depending on the browser you’re using the controls may be different.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the APPP Resource on Mobile Phones and Tablets

This resource works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.

Adding Shortcuts

You can easily access the APPP by installing a shortcut on your device, which will directly open up your internet browser to the APPP site. You can do so using the following methods:

  • on desktop / laptops: go to the homepage of the APPP website in your internet browser, then bookmark it using your browser’s bookmark feature. Open your browser’s list of bookmarked websites and drag the APPP bookmark onto the desktop of your device.
  • on smartphones / tablets: open the APPP portal website in your internet browser:
  • if you are using an Android device, please click the three dots and select ‘add to home screen’.
  • on iOS / Apple, select the share icon , scroll down the page and select ‘add to home screen’.

Resources

The Resources section contains a number of links and documents to supplement the information in chapters. It includes:

  • Case Law and LGSCO Reports – this section provides information about recent significant case law and key reports from the Local Government and Social Care Ombudsman regarding complaint investigations;
  • Case Studies – from the Care and Support Statutory Guidance;
  • Easy Reads – links to easy read information for people with care and support needs;
  • Glossary – provides definitions and key terms used;
  • Legislation – links to relevant legislation;
  • National Guidance and Inquiries – links to national guidance, particularly from ADASS, LGA and SCIE and links to inquiry reports;
  • Organisations – links to websites for relevant national organisations;
  • Provider Resources – links to guidance and other information and national organisations who provide services and support to provider services;
  • Quick Reads and Audios – summaries which provide key information for staff who do not need to know the full detail of the chapter;
  • Research and Report Briefings – written by the Policy Partners Project to reflect current issues or recently released research reports;
  • Safeguarding Adults Review Reports – links to significant SARs.

For ease of use, if you can open the resource in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.

Amendments

Policy Partners Project makes changes to this APPP as a result of new / amended legislation, regulation or national guidance.

When a new chapter is added or an existing chapter amended, a summary of the change is set out in the table below and at the top of the chapter.

Check here regularly to see what has changed or been added to this APPP. If you register with us (see Register with Us below) you will be kept notified of changes we make via email.

This site has now been updated so there are separate contents lists for care workers, managers and nominated individuals for both domiciliary and residential services. These can be accessed from the Home Page tiles.

June 2024

This site is being refreshed. There are new summary chapters for care workers. Also:

New chapters 
Domiciliary care Who for?
Controlled Drugs Managers
Oxygen Managers
Residential care Who for?
Controlled Drugs Managers
Oxygen  Managers

Search

On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter. If you want to narrow down your search results, put quote marks around your key word, for example “Care Quality Commission”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with Us

We recommend you ‘Register with Us‘.  This allows us to notify you that this APPP site has been updated.

By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.

Printing Chapters

This resource has been designed to be used online. It is easier to keep web-based procedures updated, rather than hard-copy manuals, and version control is effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.

If you print a chapter, please note it will have a water mark with the date it was printed. You should always check printed copies with the online chapters, to see if it is the most recent version (the date of the last amendment will be written in the scope box at the top of the chapter).

Copyright

The chapter content in this resource can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.